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Delivery Status Update 31/12/2020: We are delivering but delays of 7-10 days

We are trying to process each order as fast as possible, however, due to the time of year and covid-19 there may be delays between 7-10 days for the following reasons;

1. We have a higher volume of orders at this time of year but fewer staff working at any one time in order to maintain social distancing

2. The delivery time of your parcel does not fully depend on us. As nearly all shopping happens online these days, the delivery companies are overwhelmed with the parcels to be delivered and that is why delays may occur both in terms of scanning and delivering your parcel. 

3. Parcels are not collected on bank holidays 25th, 26th and 28th of this month 

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To our customers and communities  

We pray that you and your loved ones are safe during this challenging time. 
 
The safety of our customers, teams and communities is our first priority and we have put in place a number of measures in order to allow you to continue to shop online.

Delivery

Our courier companies are modifying their delivery processes in how they collect and deliver your parcel to minimise contact ensuring everyone’s safety.

Returns

We realise there will be delays in you being able to send your returns therefore we are extending our return period to 30 days and will extend this further should the need arise.

Store Pick Up

If you are waiting to pick up an order from our store it will be available to pick up when our store re-opens. We will hold your items for you and extend the returns period should you wish to make a return.

We appreciate that every decision we make impacts the people we love and understand that lives have already been greatly affected. 

If you have questions, our team is available to help you. The best way to reach us is by email at admin@aabcollection.com.

Truly after every difficulty there is relief [Al Quran 94:6] and we believe we will all get through this together.

From all of us at Aab, please be safe and take care of each other.