Customer Service Advisor
We are currently looking for a full-time customer service advisor to work in our head office based in South London.
Working as part of a busy team, you will deal with a full range of enquiries via email and on the phone relating to orders, returns, product details, new collections and stock availability.
The successful candidate will ultimately provide help and support for customers to ensure that they receive the best level of service possible.
The ideal candidate will have a strong background in administration, be computer literate and have excellent communication skills and telephone manner.
They will also be required to have good attention to detail, work to strict deadlines and be extremely organised and can use own initiative.
Roles and responsibilities include:
Answering telephone calls dealing with customer queries and complaints
Taking orders and payments over the phone.
Processing customer returns and exchanges and dealing with email correspondences in a timely manner.
Communicating with our stores regarding store orders and general queries
Stock Movement Data Entry
Order Office Supplies
Filing and dealing with post
Arrange meetings and minute taking
General ad hoc duties
Tidying and maintaining a clean workspace
Applicants must reside in the South London/Croydon area. Due to the nature of the role, this position is for full time hours only. Unfortunately we cannot consider any part time positions.
Job Type: Full-time (Monday to Friday 9am to 5.30 pm)
Salary: Depending on age and experience
Please forward your CV with cover letter to firstname.lastname@example.org